Airport Ground Staff
Online Course

Build a clear understanding of airport passenger services and ground operations. Learn at your pace with written lessons in English and Hindi.

Course fee₹2,499Access180 days after approvalEligibility12th pass, any stream

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Course content in English & HindiSecure learner login after payment verification

Airport operations & passenger service

WHAT YOU WILL LEARN

Useful airport service knowledge,
one lesson at a time.

This online course introduces the work around airport passenger service, check-in, boarding, baggage, customer care, safety awareness and job applications. It is learning content; it does not authorize work in restricted airport areas or use of airport equipment.

20 learning lessons

A guided path from aviation basics to workplace scenarios.

Passenger service

Practise clear, polite communication and service recovery.

Safety awareness

Understand when to follow rules and refer to authorized teams.

Final assessment

Complete course lessons before attempting the final MCQ assessment.

Course modules

01Aviation industry & ground staff roles

02Airport areas and departments

03Passenger service basics

04Check-in and boarding overview

05Passenger assistance and special needs

06Baggage service awareness

07Air cargo introduction

08Ramp safety awareness

09Ground support equipment overview

10Airport safety and security awareness

11Airport retail and duty-free

12Airport lounge and hospitality

13Airline catering service

14Ticketing and reservation concepts

15Travel documents and passenger awareness

16Professional grooming and teamwork

17Airport English and communication

18Ground staff interview preparation

19Career roles and job applications

20Revision and workplace scenarios

Career directions to explore

Depending on employer requirements, learners may explore entry-level roles in passenger service, check-in support, boarding assistance, baggage help desk, lounge support, ticketing support or cargo coordination. Recruitment and pay vary by employer. Employment is not guaranteed.

How do I receive course access?

Submit the application and pay through the QR shown on this page. Admissions checks the payment in the receiving account, then creates or activates your login. Course access is valid for 180 days after activation.

Can I start before payment is checked?

No. A submitted reference or screenshot is not a confirmed payment. Access opens only after an administrator verifies that the payment reached the correct account.

When can I get the certificate?

After completing all lessons and passing the final MCQ assessment, you can download an Alroz Aviation Institute course completion certificate. It is an institute-issued course certificate, not a government-issued qualification.

Does the online course qualify me to work in restricted airport areas?

No. Employers and airport authorities set separate eligibility, access and operational training requirements. This course is an online introduction and does not grant restricted-area access.

Airport Ground Staff
Online Course